Scheduling Receptionist

About the role

The Scheduling Receptionist is the first point of contact for patients calling the medical offices. You will help them book appointments, answer their questions and guide them to the right resources, creating a positive experience from the first call.

Key responsibilities

• Answer incoming patient calls with professionalism and empathy.
• Schedule appointments across multiple clinic locations and update patient information in the electronic health record (EHR) system.
• Tri­age calls, direct patients to the appropriate provider, location or service, and assist with referrals and related documentation.
• Maintain accurate records while following established procedures and support patients throughout the scheduling process.

Required profile

• At least 6 months of customer service experience.
• Advanced English proficiency (C1 or higher) and strong verbal communication skills.
• Excellent attention to detail and data‑entry accuracy.
• Ability to work on‑site in Guadalajara.

Required skills

• Comfortable using computers and learning new software systems.
• Experience with electronic health record (EHR) or similar data‑management tools is a plus.

What we offer

• MXN 16,500 gross monthly salary.
• Paid training and full law benefits.
• 8% Savings Fund.
• MXN 1,000 monthly food vouchers after two months.
• Major medical insurance after three months.