Security Gate Agent – Luxury Resort

About the role

As the first and last point of contact for guests at One&Only Palmilla, the Security Gate Agent ensures a warm, secure, and seamless arrival and departure experience. This position blends hospitality with strict security protocols to protect guests, residents, and staff while delivering exceptional service.

Key responsibilities

• Greet guests, residents, visitors, and vendors with professionalism and courtesy.
• Control, document, and authorize all arrivals, departures, and vehicle traffic at the main gate.
• Manage golf cart traffic, guest parking, and restricted access points, including back‑of‑house and villa doors.
• Monitor CCTV systems, report irregularities, and respond to emergencies.
• Coordinate restaurant and spa reservations for access control.
• Issue and control exit passes according to established procedures.
• Provide First Aid and CPR assistance when required.
• Utilize operational systems such as ALICE, Opera, Outlook, and OpenTable to support daily operations.

Required profile

• Professional demeanor with strong security awareness and guest‑service orientation.
• Calm under pressure, detail‑oriented, and able to maintain discretion.
• Advanced English proficiency; additional languages are a plus.
• High school diploma or equivalent.
• Current CPR and First Aid certification.

Required skills

• ALICE
• Opera
• Outlook
• OpenTable

What we offer

• Opportunity to work in a world‑class luxury resort.
• Dynamic environment combining hospitality and security.
• Professional development and training.