Senior Outlet Manager F&B

About the role

A new all-inclusive luxury resort is opening in Playa Mujeres, north of Cancún, Mexico, featuring 500 rooms and 18 Food & Beverage outlets. Ennismore, through its SLS brand, is looking for a passionate and experienced Senior Outlet Manager to lead the F&B operations. The role focuses on hands-on floor supervision, supporting department leaders and keeping restaurants and bars aligned with LQA and Ennismore service standards.

Key responsibilities

• Conduct regular floor observations to ensure compliance with LQA and Ennismore standards, including service delivery, sequences, presentation, ambiance and employee attitude.
• Keep the guest experience consistent with brand standards across all outlets and guest touchpoints, and identify operational gaps to share with the right leaders.
• Work with managers and captains to support service, guest satisfaction and sales targets, and follow up on action plans from audits, guest feedback and observations.
• Run pre-shift briefings, focus on upselling and key service standards, and monitor guest satisfaction indicators such as surveys, internal feedback and brand audits.
• Support the handling and resolution of guest complaints, and help prepare basic reports on operational observations and progress on action plans.
• Ensure menus, special events, activations and commercial strategies are executed properly, and identify opportunities to improve suggestive selling and upselling.

Required profile

• Bachelor's or technical degree in Hospitality, Tourism, Culinary Arts or a related field preferred.
• At least 3 years of experience in F&B operations, preferably in hotel, luxury or lifestyle environments.
• Strong passion for service excellence and guest experience, with exceptional attention to detail.
• Results-driven mindset focused on sales and business performance.

Required skills

• Knowledge of LQA, Forbes, AAA or other luxury/lifestyle brand standards is preferred.
• Strong observational and operational analytical skills.

What we offer

• The chance to join a fast-growing global hospitality group and be part of the opening of a new luxury resort.
• A competitive compensation package and opportunities for professional growth and development.