Tech Support Associate – Order Entry (Guadalajara, Mexico)

About the role

Infosys is looking for a detail‑oriented Tech Support Associate to manage end‑to‑end order processing within its telecom order management environment. The role focuses on accurate order capture, validation, and coordination with cross‑functional teams to ensure timely service delivery.

Key responsibilities

• Review and create tasks for orders submitted through CPQ tools such as Salesforce and IFO.
• Validate orders for compliance, product codes, pricing, contractual terms, and customer details.
• Update internal systems with circuit IDs, service attributes and billing information.
• Enter validated orders into inventory and provisioning platforms.
• Communicate status updates, resolve discrepancies and collaborate with Sales, Provisioning and Customer Care teams.
• Escalate delays to meet SLA commitments and suggest process improvements.

Required profile

• Strong attention to detail and data‑validation skills.
• Ability to manage multiple priorities in a fast‑paced, cross‑functional environment.
• Excellent written and verbal communication in English.

Required skills

• Understanding of telecom order management processes.
• Familiarity with Salesforce and CPQ tools.
• Experience with inventory/provisioning systems.
• Knowledge of compliance requirements in telecom provisioning.