Technical Support Advisor – Customer Service & Support

About the role

We are seeking a Technical Support Advisor to join Microsoft’s Customer Service & Support organization. In this role you will act as a subject‑matter expert, ensuring frontline engineers and delivery partners are technically ready and compliant with processes, ultimately driving superior customer outcomes.

Key responsibilities

• Drive engineer readiness through skills‑gap analysis and product‑specific training.
• Conduct case reviews and customer wellness checks to ensure process compliance and resolve complex technical issues.
• Mentor engineers to improve cross‑team collaboration and knowledge sharing.
• Contribute to self‑help resources and volume‑deflection initiatives by creating troubleshooting guides and identifying top pain points.
• Collaborate with stakeholder teams to provide feedback for product and process improvements.

Required profile

• Service‑delivery focused subject‑matter expert with a strong track record in technical support.
• Ability to influence and coach support staff and managers.
• Growth mindset aligned with Microsoft’s values of respect, integrity, and accountability.

Required skills