Track & Trace Coordinator

About the role

Marken, the clinical and advanced therapy part of UPS Healthcare, is looking for a Track & Trace Coordinator. The role tracks every consignment to its destination by the most expedited and efficient routing, ensuring compliance with client requirements and Marken Quality Standards. The position is permanent.

Key responsibilities

• Track all shipments and update milestones in Maestro
• Manage the conditioning process of each shipment (dry ice replenishment, re-packaging and/or labeling) and record the corresponding milestones in Maestro
• Plan the best route to the final destination, considering direct flights via OAG, cost, experienced airlines and arrival times
• Obtain a pre-booked MAWB and consign to the receiving agent or Marken office, then inform Dispatch that the shipment is ready to be tendered to the airline
• Enter routing legs into Maestro, send the domestic alert and use reporting tools to monitor milestone compliance
• Liaise with departments across the global and domestic Marken network and with local service providers to meet turnaround times
• Analyze repetitive operational problems and develop service solutions

Required profile

• Intermediate experience
• Thorough understanding of aviation and airline networks
• Excellent communication skills and ability to influence others
• Strong problem-solving and prioritization skills
• Flexibility to work different hours, including weekends

Required skills

• Microsoft Office suite (Excel, Word, Outlook)
• Maestro and OAG