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Customer Service Associate Analyst (Bilingual English/French)

PepsiCo · Miguel Hidalgo

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Junior 🇬🇧 English

Description du poste

About the role

Join PepsiCo’s Canadian Field Sales team as a Customer Service Associate Analyst. You will be the primary point of contact for sales and customer inquiries, delivering fast, accurate, and professional support in both English and French.

Key responsibilities

  • Respond to customer and Field Sales inquiries via email and phone, ensuring timely and accurate assistance.
  • Manage requests end‑to‑end: intake, validation, execution, and follow‑up until resolution.
  • Maintain compliance with service level agreements (SLAs) and prioritize tasks based on urgency.
  • Update and validate customer, account, and transaction data in internal systems such as Power App.
  • Coordinate with cross‑functional teams (e.g., CMAT, Snacks to You, Finance) to resolve issues.
  • Monitor shared inboxes, track issues, and document cases for visibility.
  • Identify recurring problems, suggest process improvements, and support standardisation efforts.
  • Provide backup coverage to ensure business continuity.

Required profile

  • Fluent in written and spoken English and French.
  • Bachelor’s degree in Business or a related field.
  • 1–3 years of experience in customer service or operations support.
  • Strong communication skills and ability to handle multiple time‑sensitive tasks.

Required skills

  • Power Apps

Questions fréquentes

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PepsiCo

Miguel Hidalgo