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Esta oferta expiro el 11/08/2026. Ya no acepta candidaturas.
Bilingual Customer Service Representative
Cart.com · Querétaro et périphérie
Descripcion del puesto
About the role
Join Cart.com’s growing team in Querétaro as a Bilingual Customer Service Representative. You will deliver fast, professional assistance to customers through text, email, phone, and live chat, ensuring every interaction leaves a positive impression.
Key responsibilities
- Provide multi‑channel support (text, email, phone, live chat) to English‑ and Spanish‑speaking customers.
- Diagnose and resolve customer issues quickly and accurately.
- Maintain detailed records of each interaction in the company’s system.
- Collaborate with internal teams to find effective solutions for customer needs.
- Build genuine connections that create memorable experiences.
Required profile
- Bilingual proficiency in English and Spanish.
- Strong communication and problem‑solving abilities.
- Customer‑focused attitude with a passion for service excellence.
- Willingness to work onsite in El Jacal, Querétaro.
Required skills
What we offer
- Salary up to 15,000 MXN per month (before taxes).
- Paid training plus a 2,500 MXN hiring bonus.
- Performance bonuses up to 30% of monthly salary.
- Food vouchers, 30‑day aguinaldo, and a 35% vacation bonus.
- Comprehensive life and medical insurance.
- Growth opportunities as the company expands.
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Cart.com
Querétaro et périphérie
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