Inside Sales Representative I - EMS Accounts

About the role

NXP is looking for an Inside Sales Representative I in Guadalajara to support strategic EMS customers. The role drives customer responsiveness, opportunity management, operational execution and cross-functional coordination, acting as an extension of the account management team. It follows up on customer requests, project milestones, supply chain activities and business operations, and is presented as a development path toward future Account Management and Strategic Sales leadership roles.

Key responsibilities

• Support assigned EMS accounts in partnership with Account Managers.
• Provide timely and professional responses to customer inquiries and requests.
• Track customer opportunities, projects, samples and key milestones through production.
• Coordinate activities across Sales, Customer Service, Supply Chain, Operations and Product teams.
• Manage sample requests, demand-related escalations and customer follow-up actions.
• Support Product Change Notifications (PCNs), End-of-Life (EOL) notices and lifecycle management.
• Maintain CRM records, account activity tracking and business reporting.
• Escalate customer issues and execution risks appropriately.
• Drive action-item closure and ensure commitments are met on time.
• Participate in customer meetings, business reviews and account planning.

Required profile

• Bachelor's degree in Business, Engineering, Supply Chain, Marketing, Finance or a related field.
• 0 to 2 years of experience in sales support, customer service, operations, supply chain or related business functions.
• Fluent in English and Spanish.
• Strong organizational, communication and analytical skills.
• Preferred: experience in technology, electronics, manufacturing, semiconductor or EMS environments, familiarity with Salesforce or CRM tools, and exposure to supply chain, demand management or customer operations processes.

Required skills

• Proficiency with Microsoft Office, especially Excel, PowerPoint and Outlook.
• CRM record maintenance and business reporting.