Technical Sales Representative / Virtual DBM

About the role

NXP is looking for a Technical Sales Representative / Virtual DBM in Guadalajara. This is a dual-function, remote-only role combining real-time customer support with proactive digital distribution management. It provides high-availability frontline support for NXP customers while managing funnel management, DR approvals and quote triggering for small and long-tail distributor branches, forming the operational backbone of NXP's Mass Market digital coverage model.

Key responsibilities

• Act as the first point of contact for real-time customer interactions via LiveChat during local business hours, covering the region with high availability.
• Provide product-related sales, marketing and basic technical support across the full NXP product portfolio, including recommendations, basic functionality and product identification.
• Screen, triage and dispatch support tickets to the appropriate engineering teams (TIC), internal contacts or resolve them directly, covering product information, orders, online/account issues, licensing, availability and quality.
• Guide customers to the right information on NXP's website and connect them with the best internal contact.
• Identify potential leads and hand them off to Virtual Selling, Field Sales or distributors via SFDC.
• Own a portfolio of smaller, remote-managed distributor branches and run monthly digital business reviews with distributor contacts to track pipeline health and open opportunities.
• Manage and progress open design opportunity queues and systematically trigger pricing and quotation requests for opportunities without a commercial offer.
• Send new product introduction (NPI) briefings and sales enablement materials to distributor contacts remotely and engage internal technical resources on technical issues.

Required profile

• Technical or business degree.
• Good understanding of electronics, especially microcontrollers and general electronic system elements.
• Experience in industrial, automotive, networking and communication segments is a plus.
• Excellent verbal and written English; ability to communicate with customers in a pre-sales situation through chat.
• Comfortable engaging with new customers and promoting products.
• Collaborative, proactive, self-learning and team player in a multicultural environment.

Required skills

• Familiarity with CRM and opportunity management systems and processes is a plus.
• Excellent selling and communication skills.