Key Account Management Team Lead

About the role

The Key Account Management (KAM) Team Lead will head a group of KAMs to drive adoption, renewal and growth of Luca’s AI‑enabled K‑12 learning solutions across a portfolio of schools in Mexico and Latin America. Based in Mexico City with hybrid work flexibility, the role combines strategic account planning with hands‑on coaching and cross‑functional collaboration.

Key responsibilities

• Define and execute account strategies to meet revenue, retention and expansion targets.
• Coach, mentor and support KAMs during client meetings, negotiations and implementation phases.
• Monitor performance metrics, forecast pipeline health and report on account status.
• Identify upsell and cross‑sell opportunities and work with Sales, Customer Success, Academic and Product teams to deliver solutions.
• Coordinate school visits, on‑site meetings and internal workshops to ensure successful deployments.
• Continuously improve playbooks, processes and documentation for high‑impact accounts.

Required profile

• Proven experience leading or mentoring account‑management or customer‑facing teams, preferably in EdTech, SaaS or educational services.
• Track record of retaining and expanding B2B or institutional accounts.
• Strong relationship‑building skills with school leaders and academic coordinators.
• Ability to analyse account data, build forecasts and translate insights into action plans.
• Excellent communication and presentation skills in Spanish; professional proficiency in English is a plus.
• Bachelor’s degree in Business, Education, Administration or related field; advanced studies are a plus.

Required skills

• Familiarity with CRM tools and digital collaboration platforms.