Membership Manager – Los Cabos

About the role

We are looking for a proactive Membership Manager to lead our Membership Committee and oversee the daily operations of the Membership Administration team in Los Cabos. The role serves as the primary point of contact for members, ensuring a high‑quality experience and supporting the House’s growth.

Key responsibilities

• Adhere to Mystery Shopper guidelines and service standards.
• Maintain professional appearance and relationships with colleagues, members, guests, and visitors.
• Communicate effectively with other departments regarding daily activities.
• Ensure a safe, clean, organized, and fully stocked work environment.
• Implement and enforce company policies, procedures, and relevant regulations.
• Play a central role in managing a Membership Committee of ~25 members, ensuring balanced representation.
• Schedule, organize, and chair Committee meetings quarterly to review new applications and gather feedback.
• Motivate Committee members to generate high‑quality applications and address underperformance.
• Oversee the Membership Administration team, acting as liaison for card issues, payments, and documentation.
• Monitor member resignations, record reasons, and offer hold options when appropriate.
• Serve as the “face” of the House for members, meeting new members and encouraging engagement.
• Participate in planning and promoting member events in collaboration with the Member Events Manager and Communications team.
• Ensure members understand and follow House rules, especially regarding drug use.

Required profile

• Professional appearance and adherence to dress‑code standards.
• Strong service‑oriented attitude with proactive problem‑solving.
• Excellent communication and interpersonal skills.
• Ability to manage and motivate a diverse committee.
• Organizational skills to coordinate meetings, track applications, and maintain records.
• Attention to detail in handling membership documentation and compliance.

Required skills