Profesional IT Resident – Nivel de Entrada – Aguascalientes

About the role

Flex is looking for an entry‑level IT Resident to join its Aguascalientes site. Reporting to the Information Technology Manager, you will help maintain system stability, provide first‑level support, and assist with application implementations.

Key responsibilities

• First‑level support for MES systems and network issues.
• Analyze and resolve complex tickets, including software and Windows 11 installations and migrations.
• Monitor inventory, install and configure computers, Zebra printers, and related peripherals.
• Manage remote‑support tools and follow up on equipment guarantees with suppliers.
• Support desktop environments, MES/ERP interface issues, and develop stored procedures.
• Assist with application development and ensure ITIL practices are followed.

Required profile

• Recent graduate (Bachelor) in Information Technology or a related field.
• Intermediate proficiency in English.
• Understanding of how IT solutions impact business processes.
• Ability to handle sensitive inquiries effectively.

Required skills

• MES system support
• Windows 11 installation and migration
• Zebra printer configuration
• Stored procedures development
• Network first‑level support
• Desktop support
• ERP/MES interface troubleshooting
• ITIL practice awareness

What we offer

• Competitive salary
• Life and medical insurance
• Christmas bonus
• Food coupons
• Saving fund