Senior Outlet Manager F&B

About the role

Ennismore is looking for a passionate and experienced Senior Outlet Manager to join the team at SLS Playa Mujeres Cancún, a new all-inclusive resort with 500 rooms and 18 Food & Beverage outlets. The role focuses on hands-on floor supervision, supporting department leaders and keeping restaurants and bars aligned with LQA and Ennismore service standards.

Key responsibilities

• Conduct regular floor observations to ensure compliance with LQA and Ennismore standards, including service delivery, sequences, presentation, ambiance and employee attitude.
• Keep the guest experience consistent with brand standards across all outlets and guest touchpoints.
• Identify operational gaps and communicate them to the right leaders so corrective action is taken immediately.
• Work with managers and captains to meet service, guest satisfaction and sales targets.
• Follow up on action plans from audits, guest feedback and operational observations.
• Support pre-shift briefings, upselling focus and key service standards.
• Proactively identify improvements during service and handle guest complaints until resolved and closed.
• Monitor guest satisfaction indicators such as surveys, internal feedback and brand audits.
• Help outlet leaders achieve sales targets, average check goals and active promotions, and ensure menus, special events and commercial strategies are executed properly.
• Prepare basic reports on operational observations, service standard findings and progress on action plans.

Required profile

• Bachelor's or technical degree in Hospitality, Tourism, Culinary Arts or a related field preferred.
• At least 3 years of experience in Food & Beverage operations, preferably in hotel, luxury or lifestyle environments.
• Strong passion for service excellence and guest experience, with exceptional attention to detail.
• Results-driven mindset focused on sales and business performance.

Required skills

• Knowledge of LQA, Forbes, AAA or other luxury/lifestyle brand standards is preferred.
• Strong observational and operational analytical skills.

What we offer

• The chance to be part of the opening of a new luxury resort and a fast-growing global hospitality group.
• A competitive compensation package.
• Opportunities for professional growth and development.