Project Manager – Attendee Experience & Event Operations (Mexico-Based)

About the role

We are looking for a highly organized, service‑oriented Project Manager to lead front‑of‑house operations for corporate meetings, conferences and large‑scale events. Based in Mexico and working remotely, you will act as the primary point of contact for attendees, ensuring a seamless and welcoming experience throughout the event lifecycle.

Key responsibilities

• Serve as the attendee‑facing Subject Matter Expert for all event‑related inquiries.
• Lead registration desks, check‑in counters, attendee flow and guest services.
• Oversee registration processes, invitation distribution, badge creation and attendance records.
• Coordinate with planners, vendors and internal teams to guarantee flawless execution.
• Monitor on‑site feedback and implement improvements in real time.
• Address attendee questions, special requests and issues with professionalism and urgency.

Required profile

• Must reside in Mexico and hold a valid U.S. work visa.
• Willingness to travel 25%–50% of the time, including trips to the United States.
• 5+ years of experience in hospitality, event management, conference operations or related guest‑service roles.
• Proven experience managing registration, front‑of‑house or concierge services for corporate events.
• Strong organizational abilities, attention to detail and capacity to handle multiple priorities.

Required skills