Account Manager, Customer Success

About the role

Dealer Spike, a LeadVenture company, is looking for a proactive Account Manager to join its Customer Success team. You will build and nurture relationships with automotive dealers, helping them grow their online presence through award‑winning websites and strategic digital marketing solutions.

Key responsibilities

• Understand and communicate Dealer Spike’s full suite of website and marketing products.
• Conduct monthly reporting calls and provide performance insights.
• Manage assigned accounts with a focus on revenue growth, retention, and exceptional service.
• Monitor website and marketing services, offering proactive solutions to increase traffic and qualified leads.
• Promote additional marketing and website services and deliver product training.
• Coordinate with the Site Production Team to ensure smooth onboarding and go‑live processes.
• Handle customer inquiries, document interactions, and resolve issues promptly.
• Identify retention risks and implement preventative actions.
• Stay up‑to‑date through continuous learning and education.

Required profile

• 2+ years of customer service experience.
• 1+ year of digital marketing experience (preferred).
• Experience with a CRM system (preferred).
• Excellent time‑management, communication, and interpersonal skills.
• Adaptable, energetic, and a strong team player.
• Ability to type at least 45 wpm and multitask efficiently.
• Comfortable working in mixed onsite/remote/hybrid environments.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Google Workspace (Docs, Sheets, Slides)
• CRM platforms (experience preferred)
• Statistical data interpretation