Associate Staff Engineer - System Operations Support Engineer

About the role

Nagarro, a digital product engineering company with more than 15,000 experts across 26 countries, is looking for an experienced System Operations Support Engineer to support a banking technology environment. The role focuses on application and system operations and job scheduling management, rather than infrastructure-level support. It covers managing scheduled jobs, monitoring operations, troubleshooting issues and keeping day-to-day application operations smooth and reliable.

Key responsibilities

• Create, configure, modify and maintain jobs using scheduling tools such as JP1 or Tivoli
• Monitor job execution and identify failed, delayed or abnormal jobs
• Perform operational troubleshooting and coordinate with technical teams to resolve issues
• Ensure scheduled processes and application operations run smoothly, and perform daily operational checks and monitoring
• Investigate operational incidents and support timely resolution
• Maintain operational procedures, job schedules and related documentation
• Coordinate with application development, support and business teams when needed
• Support incident, problem and change management activities related to system operations

Required profile

• Experience in System Operations / Application Operations Support
• Hands-on experience with job scheduling and job management, including creating, configuring, monitoring and maintaining jobs
• Experience with scheduling tools such as JP1 and Tivoli, and similar enterprise job scheduling tools
• Good understanding of batch processing and scheduled jobs
• Strong operational troubleshooting and monitoring skills
• English communication