This job is no longer available
This job expired on 11/08/2026. It no longer accepts applications.
Bilingual Customer Service Representative (Onsite)
Epsilon Solutions Ltd. · District fédéral
Job description
About the role
This full-time, onsite position is based in Azcapotzalco, Mexico City. As a Bilingual Customer Service Representative you will interact with customers daily, delivering prompt assistance and ensuring a high level of satisfaction.
Key responsibilities
- Handle inbound customer inquiries via phone, email or chat.
- Diagnose and resolve issues, escalating when necessary.
- Provide clear, courteous support in both English and Spanish.
- Maintain accurate records of interactions and follow-up actions.
- Contribute to continuous improvement of service processes.
Required profile
- Completed High School diploma.
- Advanced English proficiency (B2+); fluent Spanish.
- At least 1 year of experience in customer service, technical support or sales.
- Strong communication, problem-solving and multitasking abilities.
- Flexible schedule to meet operational needs.
Required skills
- Familiarity with CRM systems and related tools.
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Epsilon Solutions Ltd.
District fédéral
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