Butler (Mayordomo)

About the role

Fairmont Mayakoba, a luxury resort in the Riviera Maya, Mexico, is hiring a Butler. The Butler anticipates guest needs, coordinates personalized services and ensures every detail of the guest experience meets Fairmont's luxury standards, working closely with other departments.

Key responsibilities

• Deliver personalized, anticipatory service tailored to each guest's preferences
• Coordinate arrivals, departures, in-suite amenities, special occasions, transportation and dining reservations
• Conduct or coordinate suite orientations and maintain accurate guest preference records
• Follow up on guest requests and handle service recovery with empathy
• Collaborate with Front Office, Housekeeping, In-Room Dining, Concierge, Royal Service, Spa and Food & Beverage
• Maintain high standards of grooming, etiquette and compliance with brand and safety standards
• Protect guest privacy and property assets, and take part in briefings and training

Required profile

• Previous experience in a Butler, Guest Relations, Concierge, Front Office or luxury hospitality position
• Experience in a luxury hotel or resort and with VIP guests is highly desirable
• Advanced English; additional languages are an asset
• Guest-centric mindset, strong communication and teamwork, discretion and flexibility

Required skills

• Understanding of luxury hospitality service standards and guest experience principles
• Ability to manage multiple requests and prioritize in a fast-paced environment
• Familiarity with hotel property management systems and guest preference platforms is an asset
• Knowledge of Forbes Travel Guide and LQA standards is an advantage

What we offer

• Upgrades, extended stays and preferred rates at Fairmont and Raffles hotels worldwide
• Special discounts on food, drinks and wellness