Call Center Lead Qualification Specialist

About the role

This position supports the admissions team by managing inbound and outbound communications with prospective families. The focus is on qualifying leads, scheduling appointments, and ensuring a smooth experience throughout the admissions funnel.

Key responsibilities

• Contact prospective families via phone, email, and digital channels.
• Qualify leads using structured questions to assess interest, fit, and readiness.
• Prioritize and categorize leads (qualified vs. non‑qualified) and flag high‑potential prospects.
• Schedule school tours, interviews, or appointments and provide pre‑visit information.
• Log all interactions, calls, emails, and notes in HubSpot CRM, maintaining accurate pipelines and tags.
• Track metrics such as call volume, contact rate, appointments set, and conversions.
• Collaborate with admissions and marketing teams to align lead quality and campaign effectiveness.

Required profile

• High school diploma required; a Bachelor’s degree is desirable.
• Previous experience in call‑center, telemarketing, sales, or customer service.
• Familiarity with CRM tools, preferably HubSpot.
• Ability to work under pressure, meet targets, and handle objections.

Required skills

• HubSpot CRM