CIAM Business Analyst

About the role

Rockwell Automation is looking for an experienced Customer Identity and Access Management (CIAM) Business Analyst in Mexico City. The role supports customer needs, translates them into clear requirements and conducts requirements-gathering discussions, while continuously improving CIAM capabilities. It acts as a bridge between partners, product management, security, architecture, engineering, digital experience and technology teams.

Key responsibilities

• Partner with business, product, digital experience, security and technology partners to understand customer needs.
• Gather, analyze, document and prioritize CIAM requirements independently.
• Translate requirements into epics, features, user stories, acceptance criteria and process flows.
• Identify functional and non-functional requirements, including security, privacy, performance, availability and usability.
• Facilitate requirements workshops and information-gathering sessions with partners and business leaders.
• Analyze customer journeys and identify opportunities to simplify identity-related experiences.
• Work with Product Managers, Product Owners and Scrum Masters to maintain and prioritize the CIAM backlog, and take part in backlog refinement, sprint planning, demos and retrospectives.
• Validate delivered functionality against requirements, support UAT and work with UX and digital experience teams to improve CIAM journeys.
• Provide status, issues and dependency information to CIAM leadership.

Required profile

• Bachelor's degree.
• Excellent English proficiency and fluency.
• Preferred: 5+ years of experience as a Business Analyst, Product Analyst, Systems Analyst or similar.
• Preferred: experience with Agile/Scrum environments, Jira, Confluence or similar tools, customer journey mapping, large enterprise transformation programs, privacy, identity and security requirements, and AI/ML in cybersecurity or digital identity.

Required skills

• Understanding of authentication, authorization, identity lifecycle management, federation and customer experience.
• Knowledge of CIAM capabilities such as SSO, passwordless authentication, identity proofing, consent management, risk-based authentication and identity analytics.
• Preferred: proficiency in Microsoft Copilot and AI-assisted productivity tools.

What we offer

• Mindfulness programs with a premium membership to Calm.
• Paid volunteer time off after 6 months for eligible employees, with employer matching of volunteer hours or donations.
• Employee Assistance Program and personalized wellbeing programs.
• On-demand digital course library for professional development and other local benefits.
• Hybrid policy: work at a Rockwell location at least on Mondays, Tuesdays and Thursdays unless there is a business reason to be out of the office.