Consultant Care Specialist

About the role

STAND 8 is seeking a detail‑oriented, people‑focused Consultant Care Specialist to serve as the primary point of contact for our active consultants. You will build strong relationships, manage multiple priorities, and ensure consultants feel supported throughout their engagement lifecycle.

Key responsibilities

• Maintain regular communication with assigned consultants via phone, email and messaging platforms.
• Conduct Mexico and U.S. consultant orientations and ongoing check‑ins to drive satisfaction and engagement.
• Track consultant status, assignments, extensions, feedback and key milestones with high accuracy.
• Coordinate onboarding, off‑boarding and assignment changes in partnership with recruiting, delivery, payroll and HR teams.
• Develop and maintain case studies and documentation for assigned consultants.
• Manage and resolve consultant inquiries related to assignments, time off, holidays and general support needs.
• Collaborate closely with Customer Success Managers and Mexico HR to provide updates, manage changes and ensure timely follow‑ups.

Required profile

• Strong oral and written communication skills in English and native‑level Spanish.
• Customer service background, preferably in a call‑center or technical support environment.
• Comfortable handling a high volume of calls while maintaining consistent communication.
• Detail‑oriented with excellent documentation and follow‑up abilities.
• Resilient and able to manage difficult or sensitive situations professionally.
• Basic knowledge of Mexican labor law and experience with onboarding/off‑boarding processes is a plus.

Required skills

• Experience with CRM systems.
• Experience with case management tools.