Customer Advocate

About the role

Boldr is seeking a Customer Advocate to interact with customers, address inquiries, and resolve complaints about its clients' products and services. You will work closely with internal and external teams to ensure timely, professional, and empathetic support.

Key responsibilities

• Provide accurate, complete information to customers with high empathy and professionalism.
• Track, document, prioritize, and resolve issues, ensuring proper escalation when needed.
• Identify opportunities for process improvement and recommend enhancements.
• Deliver service excellence to maximize customer satisfaction.
• Stay updated on product and service knowledge through collaboration with external teams.

Required profile

• Curious, authentic, and aligned with Boldr’s core values.
• Analytical thinker with strong attention to detail.
• Passionate about client satisfaction and continuous learning.
• 6 months to 1 year of experience in customer service (email, phone, or chat).
• Excellent reading, verbal, and written communication skills.
• Ability to accept feedback gracefully and adapt to different customer personalities.

Required skills

• Basic knowledge of cloud‑based applications (Google Drive, Google Sheets, Google Docs).
• Proficiency with Microsoft Office applications.