Customer Service Representative (Insurance)

About the role

Integon, a division of The Allstate Corporation operating in Mexico, is looking for a Customer Service Representative to join its insurance support team. You will be the first point of contact for policyholders and agents, helping them navigate their property and casualty insurance products.

Key responsibilities

• Answer inbound calls, address questions about existing policies, and determine appropriate solutions.
• Process policy changes, DMV filings, billing inquiries, payments, cancellations, and refunds.
• Gather underwriting information, verify coverage details, and ensure accurate premium calculations.
• Identify risks after a policy sale, ask probing questions, and record call details in the system.
• Resolve conflicts independently, provide empathetic support, and suggest process improvements.
• Provide feedback on training needs and promote teamwork.

Required profile

• High School Diploma or GED.
• Call‑center experience preferred.
• Knowledge of the insurance industry is a plus.

Required skills

• Strong phone etiquette and problem‑solving abilities.
• Ability to handle multiple tasks and maintain accurate records.

What we offer

• Full pay during training.
• Nine days of paid time off plus regular vacations.
• Weekly food vouchers (316 MXN) and on‑site wellness center.
• Life and burial insurance, parking, exclusive on‑site coffee shop.
• Employee referral program, monthly activities, and special discounts.