Customer Success Manager

About the role

Menlo Security is seeking a Customer Success Manager to partner with mid‑market and emerging enterprise customers. You will guide them through post‑onboarding, drive product health, and ensure long‑term retention of the Isolation‑powered Cloud Security Platform.

Key responsibilities

• Serve as the main point of contact for a portfolio of accounts, conducting regular cadences and Quarterly Business Reviews to report on usage, health metrics, and realized value.
• Drive product adoption by identifying under‑utilized features, providing enablement sessions, and monitoring health scores to proactively address low engagement.
• Manage renewals, identify upsell/cross‑sell opportunities, and collaborate with Account Executives to close expansion deals.
• Maintain accurate account data in Salesforce and Gainsight, and act as a bridge between customers and Support/Engineering to resolve technical issues.

Required profile

• 3–6 years of experience in Customer Success, Account Management, or a technical client‑facing role within B2B SaaS.
• Bachelor’s degree or equivalent practical experience.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Proven ability to manage a high volume of accounts in a fast‑paced environment.

Required skills

• Experience with Salesforce CRM.
• Familiarity with Gainsight or similar Customer Success tools.
• Foundational understanding of cybersecurity concepts such as cloud security, network security, and zero‑trust architectures.