Customs Brokerage Operations Manager

About the role

Expeditors is seeking an Operations Manager to lead its Customs Brokerage team in Mexico City. The role focuses on delivering technical expertise, flawless execution, and strong compliance while driving efficiency and profitability for key customers.

Key responsibilities

• Lead and manage the customs brokerage operation for a dedicated team in Mexico.
• Ensure technical expertise and flawless operational execution across all shipments.
• Maintain strong customs compliance, infrastructure, and personnel knowledge.
• Drive efficiency, profitability and continuous growth for the customer portfolio.
• Foster a culture of exceptional customer service and operational excellence.

Required profile

• Demonstrated ability to exceed customer expectations and resolve issues proactively.
• Consistent delivery of high‑quality work and commitment to continuous improvement.
• Reliability in meeting deadlines, punctuality and effective time management.
• Collaborative mindset, willing to assist colleagues and work harmoniously with superiors.
• Strong verbal and written communication skills for internal and external stakeholders.
• Alignment with company cultural attributes such as integrity, excellence and curiosity.

Required skills