Engineering and Analyst Supervisor

About the role

The Engineering and Analyst Supervisor leads a team of engineers and analysts within Koch Technology, ensuring high‑quality delivery of IT services and products. This role blends people‑focused leadership with a passion for technology, continuous improvement, and cultural development.

Key responsibilities

• Coach, mentor and provide regular feedback to team members to help them reach their full potential.
• Foster a collaborative environment that drives innovation, optimization and automation aligned with strategic initiatives.
• Partner with stakeholders to align vision, strategy and project initiatives.
• Maintain strong customer relationships, handle escalations promptly, and ensure service‑level commitments are met.
• Develop, implement and monitor performance metrics for both the group and individual contributors.
• Lead process‑adherence initiatives, change management and continuous‑improvement activities.
• Track and report key IT employee‑service measures to support business strategy.
• Promote best practices across the IT organization and share knowledge widely.

Required profile

• Proven experience supervising a team or organization.
• Demonstrated ability to coach, develop and motivate employees.
• Strong analytical, economic and critical‑thinking capabilities.
• Excellent interpersonal skills, including mentoring, collaboration and team‑building.
• Experience establishing cross‑team partnerships and influencing stakeholders.

Required skills