Executive Assistant Manager – Mexico City

About the role

Oliver Wyman is seeking an enthusiastic, motivated people‑person to lead its Executive Assistant (EA) team in Mexico City. The role oversees day‑to‑day operations, development, and performance of roughly 20 EA professionals who support the Partner team.

Key responsibilities

• Independently manage daily operations of the EA team, fostering a positive and collaborative environment.
• Serve as first point of contact for conflict resolution and communicate team needs to regional and local leadership.
• Collaborate with the Regional EA Manager on process enhancements, capacity management, and internal communications.
• Lead strategic team meetings, share business updates, and ensure relevant information is disseminated.
• Oversee workflow approvals, including holidays, work‑from‑home requests, timesheets, attendance, and overtime tracking.
• Identify skill gaps, set performance goals, conduct reviews, provide coaching, and manage disciplinary actions in partnership with HR.
• Drive recruiting activities: screen candidates, coordinate interviews, make offer recommendations, and onboard new hires.
• Participate in special EA department projects as needed.

Required profile

• Strong people‑management experience, preferably overseeing a team of 15‑25 administrative professionals.
• Excellent communication and conflict‑resolution skills.
• Ability to work collaboratively with regional managers and senior leadership.
• Motivated, proactive, and comfortable handling both operational and strategic tasks.
• Willingness to work on‑site two days per week in a hybrid arrangement.

Required skills

What we offer

• Opportunity to lead a high‑performing team within a global consulting firm.
• Hybrid work model with two days per week in the office.
• Professional development and growth within Oliver Wyman’s extensive network.