Freelance Oracle OTM Functional Support (m/w/d)

About the role

Everience, an international consulting group, is hiring a freelance Oracle Transportation Management (OTM) Functional Support Expert based in Mexico City. The expert is part of a global Oracle ERP run organization and provides near-shore expert support to Americas users for OTM and its connected ERP, logistics and integration ecosystem. The role acts as the functional and techno-functional reference for OTM during Americas business hours, covering complex incident analysis, troubleshooting, workaround definition, escalation and knowledge capitalization.

Key responsibilities

• Provide expert functional and techno-functional support for OTM and related logistics integrations used by Americas business users.
• Own complex and urgent incidents affecting transportation planning, shipment execution, rates, routing, tendering, freight settlement, tracking or connected processes.
• Troubleshoot OTM configuration, business rules, master data, transactions, interfaces and integration messages, define workarounds and coordinate permanent resolution with L3, integration teams or Oracle Product Support.
• Support transportation order management, planning, optimization, shipment management, routing, rates, carrier management, tendering and execution, and freight payment/settlement and cost processes where applicable.
• Analyze OTM integrations with Oracle ERP and other logistics, warehouse, order management, finance, middleware or carrier systems, and review interface failures and data inconsistencies.
• Maintain incident documentation, user communication, knowledge articles and known-error information, and contribute to regression testing, release validation and hypercare.
• Provide guidance and knowledge transfer to L1/L2 support teams and business key users.

Required profile

• Bachelor's degree in Information Systems, Supply Chain, Logistics, Engineering, Business Administration or equivalent professional experience.
• Typically 5-8 years of experience with Oracle Transportation Management, including hands-on functional support in an international environment.
• L2/L3 application support experience, incident management, root-cause analysis, workaround definition and structured escalation.
• Fluent English is mandatory; Spanish is expected for local collaboration in Mexico, and French is a plus.

Required skills

• Strong functional knowledge of OTM transportation planning and execution (orders, shipments, routing, rates, carriers, tendering, tracking).
• Good understanding of freight settlement/payment and transportation costing where applicable.
• Experience with OTM integrations to Oracle ERP and/or external logistics, order management, warehouse, finance, middleware or carrier platforms.
• Experience with ITSM tools and SLA-driven support processes.
• Strong analytical and troubleshooting skills, clear communication with business users and stakeholders, and ability to manage urgent incidents under time pressure.