Freelance Oracle PPM Functional Support (m/w/d)

About the role

Everience, an international consulting group, is looking for a freelance Oracle PPM Functional Support Expert based in Mexico City. The expert provides near-shore support to users across the Americas for Oracle Fusion Project Portfolio Management (PPM) and connected applications, acting as a senior functional and techno-functional reference for the PPM domain. The role works within a follow-the-sun model alongside global support teams.

Key responsibilities

• Provide expert functional and techno-functional support for Oracle Fusion PPM modules and related satellites used by Americas business users.
• Take ownership of complex or business-critical incidents affecting project delivery, costing, billing, revenue recognition, contracts, controls, integrations or reporting.
• Perform advanced functional analysis, identify root causes and workarounds, and coordinate permanent resolution with L3, integration teams or Oracle Product Support.
• Act as the near-shore PPM subject-matter expert and guide L1/L2 support teams and business key users.
• Analyze end-to-end project flows, including project creation, cost collection, capitalization, billing, revenue, contract management, accounting impacts and Finance integration.
• Investigate issues involving PPM satellites, interfaces, reporting, middleware, CRM/opportunity-to-project flows and local applications.
• Prepare technical-functional evidence and escalation packages for complex defects or configuration topics.
• Maintain high-quality ticket management and user communication in ServiceNow or the applicable ITSM tool.
• Contribute to regression testing, quarterly release impact analysis, hypercare, knowledge articles, known errors and continuous improvement.

Required profile

• Bachelor's degree in Information Systems, Finance, Engineering, Business Administration or equivalent professional experience.
• Typically 5-8 years of Oracle ERP experience, with strong hands-on expertise in Oracle Fusion PPM.
• Proven ability to troubleshoot complex incidents independently and define practical workarounds.
• Experience in L2/L3 application support, incident management and collaboration with Oracle Product Support.
• Fluent English is mandatory; Spanish is expected for local collaboration in Mexico, and French is a plus.

Required skills

• Oracle Fusion PPM: Project Foundation, Project Costing, Project Billing, Project Contracts, Project Control, Project Performance Reporting and Resource Management.
• End-to-end project processes integrated with Finance, including costing, billing, revenue recognition and accounting impacts.
• PPM integrations, reporting tools, interfaces and data flows (strongly expected).
• ServiceNow or the applicable ITSM tool.
• Ability to explain complex PPM topics clearly to business users and technical teams, and to work autonomously across Mexico, the Americas, India and Europe.