Front Desk & Guest Relations Assistant Manager

About the role

The Front Desk & Guest Relations Assistant Manager supports the Guest Relations Manager in delivering exceptional luxury hospitality at One&Only Palmilla. This role ensures seamless guest experiences from pre‑arrival through departure, upholding Forbes Travel Guide, LQA and brand standards.

Key responsibilities

• Assist the Guest Relations Manager in overseeing daily operations of the Reception and Guest Relations departments.
• Supervise Front Desk and Guest Relations teams to ensure smooth arrivals, departures, guest requests and overall service efficiency.
• Coordinate VIP arrivals, villa pre‑arrival arrangements, personalized amenities and special celebrations.
• Manage service recovery initiatives and maintain effective inter‑departmental communication.

Required profile

• Passionate hospitality professional with strong leadership and communication abilities.
• Detail‑oriented, adaptable and capable of handling multiple priorities in a fast‑paced luxury environment.
• Proactive problem‑solver committed to delivering personalized guest experiences.
• Professionalism, emotional intelligence and discretion when interacting with VIP guests.

Required skills