General Manager – Luxury Wellness Hotel

About the role

The General Manager will lead SHA Mexico, a flagship luxury wellness property, delivering world‑class hospitality combined with preventive medicine and holistic wellness. This senior leader will blend strategic vision with hands‑on operational execution to ensure exceptional guest experiences and strong financial performance.

Key responsibilities

• Lead all operational aspects of the property, maintaining the highest standards of luxury service, wellness programs, and guest experience.
• Provide visible, hands‑on leadership across departments, fostering a culture of excellence, evolution, honesty, caring, and happiness.
• Build, develop, and retain a high‑performing leadership team capable of delivering strategic and operational results.
• Oversee financial performance, including budget execution, revenue management, cost control, and key performance indicators.
• Ensure a seamless, personalized journey for VIP and international guests.
• Act as the public face of the property, engaging with high‑profile guests, stakeholders, and media.
• Drive innovation and continuous improvement to keep the property at the forefront of luxury wellness hospitality.
• Maintain compliance with legal, safety, health, environmental, and operational standards.
• Protect assets, manage CAPEX planning, and safeguard long‑term property value.

Required profile

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration or related field; advanced studies in Wellness Management or an MBA is a plus.
• Minimum 15 years of experience in luxury hospitality, including 3‑5 years in a General Manager or Director of Operations role.
• Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.
• Fluent in English and Spanish; additional languages are an asset.
• Experience with international ultra‑luxury brands and multicultural environments.

Required skills

• Proficiency with property management systems and operational software.
• Advanced knowledge of Microsoft Office.
• Advanced knowledge of Google Workspace.