Help Desk Specialist

About the role

We are looking for a proactive Help Desk Specialist to deliver high‑quality technical support to our employees. The role involves handling hardware, software and account‑related issues via ticketing systems, chat and email, ensuring a smooth and efficient IT experience.

Key responsibilities

• Provide timely support for hardware, software, and network problems using ticketing platforms, chat, and email.
• Manage provisioning and de‑provisioning of IT tools to guarantee seamless employee onboarding and off‑boarding.
• Respond to IT inquiries promptly, maintaining professional communication throughout.
• Collaborate with the broader IT team to keep systems and tools up‑to‑date and aligned with company policies.
• Maintain accurate documentation and suggest process improvements to boost team efficiency and employee satisfaction.

Required profile

• Fluent English communication skills; additional languages are a plus.
• Experience supporting macOS environments.
• Strong attention to detail and ability to follow documented procedures.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• macOS support
• Google Workspace administration
• Zoom, Slack, and other SaaS tool usage
• Okta SSO administration
• Ticketing system operation