IT Operations Support Engineer - Mexico

About the role

Fictiv's IT Operations team provides critical operational support for all technology systems, covering network setup (LAN/WAN/VPC/VPN), desktop hardware configuration and rollout, software management, access control, security training and help desk support. As an IT Operations Engineer reporting to the IT Operations Lead, you will use your knowledge of OKTA, network administration, security event management and SaaS management to support Fictiv employees and partners. The role involves designing, implementing and maintaining systems, expanding facilities, managing the employee lifecycle and promoting company-wide security best practices.

Key responsibilities

• Integrate new and current SaaS platforms into OKTA (AWS, Salesforce, Greenhouse, Marketo, ADP, Outreach, WordPress and more)
• Build OKTA automation workflows for onboarding/offboarding, access provisioning and team/group assignments
• Support management of SaaS platforms such as Google Suite, Zoom, Slack and MDM
• Design, configure and deploy a company-wide VPN, including certificates and access controls
• Deploy networking services (WAN, LAN, site-to-VPC) with Cisco Meraki equipment and security/access controls with Openpath and video monitoring equipment
• Contribute to IT Operations runbooks and the knowledge base, and enforce security policies for SOC 2 compliance
• Review and remediate security events in CrowdStrike, Google Workspace and OKTA
• Maintain hardware inventory and assign, provision and track surplus assets
• Educate and train employees on policies and procedures, including new hire orientation

Required profile

• Associate degree in Technology, Engineering, Computer Science or a technical trade school
• More than 5 years of experience in IT Operations and/or SaaS Operations
• Ability to work with geographically dispersed teams and offshore colleagues, and to travel to Fictiv sites (less than 25% projected travel)
• Excellent verbal and written communication skills

Required skills

• 3+ years configuring and administering large-scale OKTA SSO installations, including secure password, role and group management and integrations
• Administering Google Suite, Slack, Zoom and other SaaS tools for organizations of 300+ employees
• Hands-on experience with Kandji MDM or similar MDM solutions
• Cisco Meraki configuration for routers, switches, VPNs, VPCs, LANs and WANs, encryption and access control
• Troubleshooting hardware and software issues on macOS and Windows devices
• Solid understanding of SOC 2 compliance; ISO 27001 experience is a plus
• Technical certifications (CompTIA Network+/Security+/Cloud+, CCNA, OKTA Certified Professional/Administrator) preferred