IT Support & Infrastructure Analyst

About the role

We are looking for an IT Support & Infrastructure Analyst to provide technical assistance to end‑users and maintain the IT infrastructure that supports our manufacturing operations in Querétaro. The role ensures business continuity, resolves system issues efficiently and guarantees compliance with internal policies, customer requirements and relevant regulations.

Key responsibilities

• Install and configure IT hardware and software.
• Coordinate and oversee proper use of internal and external IT systems, including employee digital access management.
• Register, track and control computer equipment and software licenses; manage asset inventory.
• Manage server operation and user access.
• Install and maintain voice and data network cabling.
• Maintain and update records of IP addresses, users and passwords; manage inventory of PCs and monitors.
• Register and manage equipment connected to the company network.
• Achieve assigned objectives, provide progress updates to leadership and participate in supplier performance evaluations.
• Troubleshoot and resolve quality‑related issues through escalation when required.
• Communicate issues promptly and implement corrective actions to meet customer‑specific requirements.
• Ensure compliance with TISAX requirements and follow up on any non‑compliance incidents.

Required profile

• Minimum 3 years of experience as an IT Analyst in a manufacturing environment.
• Proactive and service‑oriented attitude.
• Ability to ensure continuity and reliability of IT services.

Required skills

• Installation and configuration of IT hardware and software.
• Server administration and user access management.
• Voice and data network cabling.
• Asset inventory and software license tracking.
• IP address, user and password record management.