Junior ServiceNow Developer - Remote

About the role

Iron Mountain is looking for a ServiceNow developer to join its Enterprise Technology team. You will help shape how internal teams work by building custom applications, optimizing automated workflows and implementing Now Assist AI capabilities in the ServiceNow environment, working alongside a Solutions Architect.

Key responsibilities

• Design, develop and maintain custom applications, workflows, catalog items and system features using JavaScript and ServiceNow APIs.
• Develop and refine Now Assist AI skills, agents and agentic workflows to reduce manual effort.
• Create and manage integrations between ServiceNow and external applications using integration spokes or custom APIs.
• Collaborate in an Agile setting to build, test and release solutions, and run regular platform upgrades.

Required profile

• 3+ years of experience developing and configuring core ServiceNow modules such as ITSM, ITOM, SPM, HAM, SAM, CSM or SPO.
• ServiceNow Certified System Administrator (CSA) certification required.
• Strong understanding of ITIL principles and proven analytical skills for troubleshooting complex issues.

Required skills

• JavaScript and ServiceNow API web services
• Integrating third-party systems

What we offer

• Competitive compensation and benefits aligned with experience
• Flexible work options to support work-life balance
• Health, wellness and retirement plans
• Opportunities for continuous learning and professional growth