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This job expired on 28/07/2026. It no longer accepts applications.
L2 Team Lead (Operational Lead)
Net2Source Inc. · District fédéral
Job description
About the role
The L2 Team Lead (Operational Lead) will own the quality and operational success of a search evaluation project in Mexico City. This position bridges the gap between policy owners and the on‑site execution team, ensuring guidelines are understood and applied consistently.
Key responsibilities
- Master complex search evaluation guidelines and resolve ambiguities through proactive Q&A with guideline owners.
- Translate policy updates into clear, actionable instructions for L1 specialists.
- Drive project milestones, lead quality calibration sessions, and guarantee delivery against strict SLAs.
- Manage intensive training programs and provide day‑to‑day operational support to the team.
Required profile
- Proven experience managing on‑site teams with demanding training needs and strict service level agreements.
- Strong understanding of search engine functions, user intent analysis, and search quality optimization strategies.
- Professional maturity to handle and evaluate sensitive content such as violence or adult material.
Required skills
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Net2Source Inc.
District fédéral