Marketplace Operations Regional Manager (Americas)

About the role

Fever, a tech platform for culture and live entertainment, is looking for a Marketplace Operations Regional Manager for the Americas (South, Central and North America). The role is the operational backbone of the marketplace in the region, owning its health, efficiency and scalability, and works closely with product, sales, partner management and data teams. It is a hands-on, cross-functional position combining product operations with people leadership: you will manage a regional operations team and act as the escalation point for marketplace requests and issues.

Key responsibilities

• Lead and develop a small team of marketplace operations specialists across AMER markets, set priorities, run weekly team rituals and balance workloads.
• Act as the regional escalation point for complex partner or marketplace issues, coordinating resolution across functions.
• Represent AMER ops in global cross-functional forums and translate global initiatives into local execution.
• Own the end-to-end operational lifecycle of events on the platform and serve as the primary operational interface with the product team in APAC.
• Design, document and improve standard operating procedures for marketplace workflows, and identify tooling or automation opportunities.
• Monitor marketplace health metrics such as SLAs and error rates and drive corrective actions when trends worsen.
• Gather partner feedback and turn it into actionable product or process improvements.

Required profile

• 4-6 years of experience in marketplace operations, platform operations or a closely related field (e-commerce, travel, hospitality or entertainment strongly preferred).
• Demonstrated experience coordinating or leading a team, even informally.
• Strong process orientation: designing workflows, documenting SOPs and finding inefficiencies.
• Ability to translate operational reality into clear product feedback and understand how product decisions affect operations.
• Analytical mindset, comfortable using data to diagnose problems and measure impact.
• Excellent written and verbal English and Spanish; additional languages are a bonus.
• Comfortable in a fast-paced, high-ambiguity environment with shifting priorities.

Required skills

• Proficiency in Excel/Sheets is a baseline.
• SQL or BI tool experience is a plus.

What we offer

• Compensation package with room to grow, including stock options.
• 40% discount on Fever events and experiences plus a free Candlelight voucher.
• Savings plan with a 5% employer match on top of the fixed salary.
• Private health and life insurance fully covered by Fever.
• Wellhub membership for gym and wellness access, paid by Fever up to the silver plan.
• English and Spanish language learning support.