Product Operations Team Lead Americas

About the role

Fever, a tech platform for culture and live entertainment, is looking for a Product Operations Team Lead Americas (Marketplace Operations Regional Manager). You will be the operational backbone of the marketplace across South, Central and North America, owning its health, efficiency and scalability. This is a hands-on, cross-functional role combining product operations with people leadership: you will manage a regional operations team and act as the escalation point for marketplace requests and issues.

Key responsibilities

• Lead and develop a small team of marketplace operations specialists across AMER markets, set priorities, run weekly team rituals and balance workloads.
• Act as the regional escalation point for complex partner or marketplace issues, coordinating resolution across functions.
• Represent AMER ops in global cross-functional forums and translate global initiatives into local execution.
• Own the end-to-end operational lifecycle of events on the platform and serve as the primary operational interface with the product team in APAC.
• Design, document and improve standard operating procedures for marketplace workflows, and identify tooling or automation opportunities.
• Monitor marketplace health metrics such as SLAs and error rates and drive corrective actions when trends worsen.
• Gather partner feedback and turn it into actionable product or process improvements.

Required profile

• 4-7 years of experience in marketplace operations, platform operations or a closely related field (e-commerce, travel, hospitality or entertainment strongly preferred).
• Demonstrated experience coordinating or leading a team, even informally.
• Strong process orientation: designing workflows, documenting SOPs and finding inefficiencies.
• Ability to work as a product operations partner, turning operational reality into clear product feedback.
• Analytical mindset, comfortable using data to diagnose problems and measure impact.
• Excellent written and verbal English and Spanish; additional languages are a bonus.
• Comfortable in a fast-paced, high-ambiguity environment with shifting priorities.

Required skills

• Proficiency in Excel/Sheets is a baseline.
• SQL or BI tool experience is a plus.