Medical Information Agent

About the role

Novartis is looking for a Medical Information Agent in Insurgentes, Mexico City. You will be an integral member of the Medical Information team, using your knowledge of Novartis products to improve internal and external customer communications, working on cross-functional teams to support the company's products.

Key responsibilities

• Create and deliver timely responses to unsolicited medical information inquiries from healthcare professionals, recording interactions according to Novartis and regulatory guidelines
• Create and review Medical Response Documents (MRDs) for the product portfolio
• Collaborate with global Medical Information colleagues and Medical Strategy Teams to define strategies and execute tactics
• Develop and deliver therapeutic area and product training to internal customers and partners such as Medical Information, Compliance and the Customer Interaction Center
• Support the development and implementation of daily Medical Information activities, and take part in projects to optimize Medical Information services
• Monitor, collect and analyze metrics, develop reports, identify insights and share findings with Medical Information and its partners
• Help prepare for internal audits and external inspections while maintaining compliance with legal, regulatory and Novartis guidelines
• Identify and promote best practices in Medical Information

Required profile

• PhD, PharmD, MD or equivalent
• Three or more years of experience in medical writing, medical information/drug information and/or relevant clinical experience
• Ability to learn about various disease states and products
• Strong verbal and written communication skills
• Proven literature analysis and evaluation skills
• Ability to manage multiple projects within defined timelines
• Availability to work during US business hours (9:00 a.m. - 5:00 p.m. EST), coordinate holiday coverage in advance and stay on call for critical matters

Required skills

• Proficiency in Microsoft Word, PowerPoint and Excel
• Technologically savvy
• Strong negotiation, conflict resolution, prioritization and organizational skills