Payroll Analyst (GBS - PBS)

About the role

Kraft Heinz is hiring a Payroll Analyst (GBS - PBS) in Mexico City. The role plays a key part in the payroll processing cycle, ensuring compliance with policies, accuracy in calculations and efficient execution, and oversees all phases of payroll delivery.

Key responsibilities

• Oversee payroll ticket assignment and processing, handle critical tickets directly and guide resolution of complex issues
• Manage escalations, follow up on issues needing extra attention and work with the Payroll Lead on root cause analysis and action plans
• Train payroll team members on processes and systems, and keep training materials up to date
• Run regular audits of payroll processes, support ad hoc audit requests and validate control data
• Maintain process documentation (including DTPs) and trackers, and help prepare reports for governance and performance management
• Identify process improvements, automate tasks and improve response times, while validating SLA workbooks and performance metrics
• Collaborate with HR, finance and IT teams, take part in daily, weekly and monthly governance calls, and analyse customer feedback
• Follow the Kraft Heinz Management System (KHMS) payroll playbook

Required profile

• Bachelor's degree in Human Resources, Finance, Accounting or a related field
• HR certification is mandatory; payroll certification (e.g. Certified Payroll Professional) is mandatory; continuous improvement certification is a plus
• +2 years of experience in payroll operations, with knowledge of country-specific payroll regulations
• Proven experience managing escalations, audits and process improvement initiatives in payroll
• Fluency in English and excellent written and verbal communication skills

Required skills

• Familiarity with payroll software and HRIS platforms; Workday experience is advantageous
• Strong organisational and prioritisation skills, with high attention to detail and accuracy
• Analytical skills for auditing and improving payroll processes
• Process documentation and tracker maintenance