Senior Customer Contract Analyst

About the role

Syneos Health, a fully integrated life sciences services organization, is hiring a Senior Customer Contract Analyst in Mexico City on a hybrid basis. The role owns and manages the contracts and change order process, working with Project Leads and Business Development to develop and execute contract documents with a focus on customer satisfaction, while driving revenue targets and departmental goals through workload management.

Key responsibilities

• Maintain ownership of the contract process so that contracts and budgets are finalized on time according to standard cycle times and the defined scope of work.
• Negotiate and prepare contracts, budgets and related documents for complex clinical trials, and analyze and validate contract and budget changes.
• Communicate budgetary issues internally, escalate deviations to department leadership and stay involved until resolved.
• Drive quarterly revenue targets through workload management, prioritization and delivery plans.
• Build customer relationships and work independently with Project Managers and customers, attending face-to-face meetings or calls as needed.
• Update and maintain records in the CRM and Contract Management systems daily, following GCDM processes and quality checks.
• Work within department timelines, raise issues early and adjust priorities to meet turnaround times.
• Perform other duties as assigned; minimal travel may be required (up to 25%).

Required profile

• BA/BS degree in Business Administration or Finance, with 2 to 5 years of experience, preferably in budgeting, finance, proposal development and/or contracts management in a clinical research or pharmaceutical environment; equivalent education, training and experience considered.
• Customer-centric, self-motivated and proactive, with excellent problem-solving skills and attention to detail.
• Ability to handle several tasks at once, work under pressure and adapt to changing priorities.
• Team player with strong interpersonal, verbal and written communication skills.

Required skills

• Microsoft Excel and Word.
• Understanding of costing models and ability to prepare and interpret budgets.
• Knowledge of the clinical trial proposal process and budget management.