This job is no longer available
This job expired on 01/09/2026. It no longer accepts applications.
Retail Squad Leader
Kyndryl · District fédéral
Job description
About the role
Kyndryl is seeking a Retail Squad Leader to guide a high‑performing team that delivers cutting‑edge technology solutions and services. You will act as the technical and service expert, ensuring seamless delivery, exceeding customer expectations, and driving continuous improvement.
Key responsibilities
- Lead, mentor and motivate a squad of skilled professionals.
- Own end‑to‑end delivery of services, adhering to Service Level Agreements.
- Manage escalations, engage with customers, and optimize workflows.
- Facilitate Agile ceremonies and drive process improvements.
- Translate business requirements into strategic technology solutions.
- Collaborate with cross‑functional teams and stakeholders to align on priorities.
Required profile
- Proven leadership experience in a technology or service delivery environment.
- Strong communication and stakeholder‑management abilities.
- Ability to handle complex escalations and backlog management.
- Commitment to delivering high‑quality results and continuous improvement.
Required skills
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Kyndryl
District fédéral