Sales Operations Associate II

About the role

Arrow is looking for a Sales Operations Associate II in its Guadalajara office (Tlaquepaque, Jalisco). The role supports the sales team by managing account relationships, handling orders and quotes, and keeping the Order to Invoice process running smoothly. It is a full-time position.

Key responsibilities

• Manage the overall account relationship and day-to-day sales activities for the assigned customer base.
• Facilitate work of others in quoting, fulfilling demand and troubleshooting customer requirements.
• Own the Quote to Order process and order preparation for specified customers, coordinate quotations and work with management on pricing.
• Work with suppliers and internal departments to solve pre-sales and post-sales problems and notify customers proactively of delivery changes.
• Act as liaison between the sales team so that returns, invoicing, credit and shipping issues are resolved quickly.
• Support the Order to Invoice process and maintain the Perfect Order Index (POI) and inventory integrity to reduce write-offs and bill backs.

Required profile

• 2-3 years of experience supporting sales teams or working in a sales role.
• Experience managing an ERP (Oracle preferred).
• Intermediate Microsoft Excel skills for data analysis and reporting.
• English proficiency and excellent communication skills.

What we offer

• Monthly salary of 19,000 to 23,250 MXN, depending on experience, location and skills.
• Christmas bonus of 30 days and a 40% vacation premium.
• 12 vacation days plus 2 floating days, birthday and sick days.
• Vision and dental assistance, life insurance and healthcare insurance.
• Food and restaurant vouchers, a savings fund and growth opportunities.