Supervisor de Mantenimiento Cuentas Clave

About the role

The Supervisor de Mantenimiento Cuentas Clave is responsible for ensuring high‑quality service delivery, safety, and customer satisfaction for key accounts in the Cancun area.

Key responsibilities

• Maintain strong relationships with customers, ensuring service commitments are met and promises are kept.
• Oversee safety and quality standards, conduct field audits, and investigate incidents.
• Lead and develop technicians through coaching, performance objectives, and resource planning.
• Manage repair sales funnel, convert leads to opportunities, and approve non‑billable repairs.
• Coordinate handover from installation to service, monitor KPIs, and control variable costs and margins.
• Ensure timely completion of maintenance visits, reduce callouts, and manage overtime and tool allocation.

Required profile

• Proven experience in maintenance supervision or similar field operations role.
• Strong leadership and people‑management skills, with ability to coach technicians.
• Excellent customer‑service orientation and communication abilities.
• Knowledge of safety regulations, quality standards, and service contract management.