Technical Liaison - Quality Assurance

About the role

United Exports is looking for a Technical Liaison for its Quality Assurance function in Guadalajara. The role links growers, customers and internal teams, ensuring accurate quality reporting, smooth communication and good service delivery. It calls for strong attention to detail, relationship-building skills and proactive management of quality information from origin to destination. Applications and CVs must be submitted in English.

Key responsibilities

• Complete, review and finalise all quality control (QC) reports accurately.
• Maintain and update the Master File with origin and destination inspection data.
• Upload and manage QC documentation in the NetSuite ERP system.
• Distribute quality reports and feedback to growers on time.
• Follow up on outstanding QC inspections within 24 hours of packing (origin) or arrival (destination).
• Validate QC reports against company standards and systems, and liaise with Supervisors on inspections and report completion.
• Identify, analyse and report quality alerts, deviations and non-conformances.
• Give growers constructive feedback within 24 hours of inspection results and record all actions in the ERP.
• Manage follow-up on downgraded, rejected or reallocated stock and keep complete electronic records of QC reports at case level.
• Work with internal departments to resolve issues and support continuous improvement.

Required profile

• Bachelor's degree in Quality Management, Business Administration, Agriculture, Supply Chain or a related field, or equivalent practical experience.
• 1-2 years' experience in Quality Assurance, Quality Control, Supply Chain, Customer Service or a similar operational role.
• Experience in fresh produce, agriculture or berries is highly advantageous.
• Fluent English and Spanish, written and spoken.

Required skills

• Advanced Microsoft Excel; ERP experience, preferably NetSuite.
• Analytical and business intelligence tools such as Power BI are advantageous.
• Data analysis, reporting and trend interpretation.
• Strong attention to detail, organisation and stakeholder management.