Technical Support Agent

About the role

DATAMARK is looking for a motivated Technical Support Agent to join its customer‑service team. You will provide prompt, professional assistance for software, hardware and networking issues, ensuring high satisfaction for our clients.

Key responsibilities

• Troubleshoot and resolve technical problems related to software, hardware and networking.
• Respond to customer inquiries via phone, email and chat with professionalism and empathy.
• Guide users through installation and configuration of software or hardware solutions.
• Document issues and resolutions in the ticketing system to track progress.
• Collaborate with team members to share insights and solutions.
• Stay updated on the latest technology trends and product information.

Required profile

• Associate degree in Computer Science or related field, or equivalent experience.
• Minimum two years of programming experience.
• Strong analytical and problem‑solving abilities.
• Excellent verbal and written communication skills for both technical and non‑technical audiences.
• Bilingual in Spanish and English (C1 level).

Required skills

• SQL database knowledge.
• Ability to read and interpret system log files.
• PHP programming.
• SharePoint familiarity.

What we offer

• All legal benefits.
• Life insurance.
• Savings fund.
• Paid training.