Technical Support – Onsite IT Field Services

About the role

HCL Tech is seeking an on‑site IT Technical Support professional to join its Field Services team. The role involves delivering hands‑on technical assistance, maintaining equipment, and ensuring smooth operation of client systems.

Key responsibilities

• Install equipment and IT systems at client locations.
• Perform preventive and corrective maintenance.
• Troubleshoot issues and diagnose faults.
• Configure systems and support customer inquiries.
• Provide on‑site technical support and documentation.
• Prepare reports, track tickets, and follow up on resolutions.
• Control inventory and manage operational activities.

Required profile

• Strong problem‑solving abilities.
• Technical knowledge in IT, electronics, or telecommunications.
• Effective communication skills.
• Good organization and time‑management.
• Service‑oriented mindset.

Required skills

• Fundamental understanding of IT concepts.
• Basic knowledge of electronics.
• Basic knowledge of telecommunications.

What we offer

• Christmas bonus and vacation bonus.
• Full payroll with IMSS social security.
• 12 vacation days in the first year, life insurance, profit sharing, and major medical insurance.
• Savings fund contribution and meals allowance.