Virtual Assistant (Remote, Bilingual)

About the role

Join Porch Group as a Remote Virtual Assistant supporting our home‑inspection partners. You will be the front‑desk for incoming client communications, helping homeowners schedule inspections and receive accurate price information.

Key responsibilities

• Answer incoming calls, texts, and emails from clients and partners.
• Provide price quotes and explain the benefits of booking a home inspection.
• Schedule home‑inspection appointments using the company’s booking software.
• Enter client details, notes, and appointment data accurately into the system.
• Handle general office correspondence (email, chat, voicemail) while delivering a high‑quality customer experience.

Required profile

• Minimum 4 years of bilingual (English/Spanish) customer‑service experience.
• At least 2 years in an executive or administrative assistant role.
• Minimum 2 years of remote work experience.
• Strong written and spoken English communication skills.
• Detail‑oriented, able to follow standard operating procedures consistently.

Required skills

• Proficiency with standard office software and web‑based booking tools.
• Excellent digital communication (email, chat, text) and multitasking abilities across multiple systems.

What we offer

• Remote work flexibility.
• Investment in employee development and a supportive team culture.
• Long‑term employment stability with an average tenure of over six years.