Sales & Customer Care Assistant

About the role

Join IFF’s dynamic sales team in Mexico City as a Sales & Customer Care Assistant. You will act as the operational backbone for the commercial organization, supporting data‑driven decisions and ensuring seamless customer interactions.

Key responsibilities

• Prepare APO reports, gap analyses, KPIs and pipeline monitoring.
• Provide analytical, administrative and coordination support to the sales function.
• Create professional sales presentations summarising performance, pipeline and insights.
• Handle customer operational requests, including documentation, certifications and platform updates.
• Coordinate product sample requests and deliveries.
• Analyse import statistics to support market and commercial understanding.
• Manage internal coordination across Sales, CSR, GRA, Applications, Finance and Logistics.
• Support vendor management activities such as purchase requisitions and payment follow‑ups.
• Organise travel, expenses, events and internal communication channels (e.g., Teams).

Required profile

• Experience supporting sales or commercial teams in an operational, analytical or coordination role.
• Strong analytical skills with ability to prepare reports, KPIs and performance insights.
• High attention to detail and accuracy in documentation and data handling.
• Proven ability to manage multiple requests and priorities in a fast‑paced environment.
• Excellent communication skills and ability to work across cross‑functional teams.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Workday (or similar CRM/sales platform)
• Salesforce (or similar CRM)

What we offer

• Collaborative, cross‑functional sales environment with real business impact.
• Exposure to commercial strategy, performance analytics and customer operations.
• Opportunity to work closely with senior sales stakeholders and diverse internal teams.
• Continuous learning and development of analytical, coordination and business skills.
• Supportive culture focused on teamwork, quality and operational excellence.